FAQs & Shop Policies
Have a question? Check here first!
Welcome to our shop and thank you for stopping by Bright Lovelies, we’re so glad you are here! I specialize in one of a kind and small batch clothing items. Everything is ethically made by me in my home sewing studio in Buffalo, NY. Whether you are new here, or a returning customer please take a minute to read my shop policies, information, and FAQ.
I am Samantha, mama to two little people, Grey and Rhydian. My shop officially opened in 2018 when I turned my passion for sewing into Bright Lovelies. I'm so humbled and grateful to get to do something I'm so passionate about to help support my family while working from home with my children. Everything is handmade by me, with love, in my sewing studio. I love making wonderful pieces for wonderful people! We are a smoke free, two cat home.
I source my fabrics all over, from many other female entrepreneurs like myself.
All of our fabric is pre washed with a small amount of free and clear detergent and dried once it arrives to my shop. This means your items will all arrive to you ready to wear and won't shrink the way a big box store item might! I recommend washing your clothing on a gentle cycle, inside out and with like colors, then tumble drying on a low heat setting or hang/lay flat to dry to increase the longevity of garments. If there are any items that need additional care that will be mentioned in the listing and the information that is enclosed when your item arrives to you.
REFUNDS, RETURNS & EXCHANGES
As most of my clothing is custom made to order specifically for you, or totally one of a kind pieces, I do not offer refunds, returns or exchanges. I highly recommend using the size guides and taking current measurements upon ordering in order to get the best fit for you! If there is ever a problem with your order or an item you’ve received from me please feel free to email me and I’m more than happy to get things fixed up for you. Every effort is made to ensure you are happy with your purchase. Please contact me within 3 days of receiving your items with any issues at firstname.lastname@example.org.
All styles fit differently! Some fit more snug, some more loose but you always want the best fit for you. Please use the size guide associated with the item that your ordering. Handmade can fit differently than store bought and no two styles fit the same. To find our size guides - hop over to the SIZING page for all your fit help!
You can contact me at email@example.com or message my Facebook page, Bright Lovelies I try to reply within one business day to any messages.
Thank you for supporting me and my business. I appreciate you buying ethically produced handmade pieces!